Frequently asked questions (FAQs)

Use the drop downs below to navigate a bunch of Frequently asked questions (FAQs) we commonly get here at Booth’s Logistics.

LINEHAUL TRANSPORT

What regions does Booth’s cover with linehaul transport?

Booth’s provides nationwide door-to-door linehaul transport across New Zealand, servicing both the North and South Islands. View our locations here.

As a driver, what is my username and password for the B MOBILE drivers app?

B-Mobile uses your Booths.co.nz email address as your login. An example of this could be Daniel.Dalkie@booths.co.nz

Your password is linked to your drivers licence number and the same as what you use to login to other systems such as Eroad and your logbook.

How do you ensure cargo safety during long-haul trips?

Our fleet is equipped with in-cab technology (E-Road, cameras, electronic logbooks, sign-on-glass POD), on-board weight management systems, and rigorous health & safety protocols.

How is freight damage managed or compensated?

We maintain strict packaging and handling standards, monitor loads in transit, and have claims procedures in place. Please contact us immediately if damage is suspected or discovered at claims@booths.co.nz

Can I track my consignment in real time?

Yes, customers can access live tracking via the B CONNECTED portal or via our website for detailed updates and status alerts.

What is the lead time for quoting and booking linehaul service?

Depending on route and volume, we typically respond with a quote within 24–48 hours. Once accepted, bookings can often be scheduled within 1–2 business days (subject to capacity and route constraints).

Are there any weight or dimension limits?

Yes, our curtain-side trucks and trailers have maximum payload capacities and dimension restrictions. Please supply full load dimensions and weights during the quote stage so we can assess feasibility. If you need oversized transport we can accommodate your needs through our flat deck fleet.

What happens if there’s a network disruption (e.g, weather, road closures, ferry delays)?

We monitor network health proactively, issue alerts, and may reroute or adjust schedules. Customers may receive communications via SMS, email, or portal updates.

How are freight dimensions calculated?

The dimensions used for sending freight across the Booth’s network is based on the greater of the actual weight or the cubic weight. Check out our helpful blog for our simple guide: www.booths.co.nz/freight-dimensions/

WAREHOUSING & THIRD-PARTY LOGISTICS (3PL)

Do you offer warehousing services?

Yes, Booth’s offers warehousing and 3PL services (storage, inventory management, fulfilment) across multiple locations.

What types of warehousing are available (e.g, ambient, climate-controlled, bulk, pallet racking)?

We support a variety of warehouse formats including ambient storage, pallet racking, bulk floor storage, and value-added handling (e.g, picking, kitting, labelling).

Can Booth’s manage order picking and fulfilment?

Absolutely – we provide picking, packing, labelling, and dispatch services to support your eCommerce, retail, or B2B operations. For smaller packages, we work with courier providers.

How is inventory accuracy managed?

We use warehouse management systems (WMS) to track inventory in real time, conduct cycle counts, and reconcile discrepancies.

How secure are your storage facilities?

Warehouses are secured with access control, CCTV surveillance, fire suppression systems, and regular audits to ensure safety and security of goods.

Can I integrate my systems or EDI with your WMS?

Yes, we support API / EDI integrations to connect your ordering, inventory, and logistics systems with ours for seamless data exchange. Engage with your sales rep if interested, quotes@booths.co.nz. Some set up costs may apply.

What is the billing model for storage & handling?

Billing is typically based on a combination of storage volume (e.g, per pallet per day/month) plus handling fees (receiving, picking, dispatch). Customised quotes are provided per customer.

How can I request a Warehousing & Third-Party Logistics quote?

Requesting a quote is simple, head to www.booths.co.nz/services/warehousing-storage/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

METRO TRANSPORT

How are urgent local shipments handled?

Urgent local jobs can be flagged in your booking request. We’ll prioritise within capacity and may use direct routing to minimise handling steps.

How can I request a Metro Transport quote?

Requesting a quote is simple, head to www.booths.co.nz/services/metro-transport/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

What is your pick-up and delivery time window?

Time windows vary by region and branch; typical windows are morning (e.g, 8am – 12pm) or afternoon (12pm – 5pm). We’ll confirm in your booking/quoting stage.

Do you support residential deliveries or restricted access sites?

Yes, our team is experienced with residential zones, business parks, and restricted access environments. Please advise of any site restrictions in advance (e.g, gate hours, size limits).

Can you handle same-day or express deliveries?

Yes, depending on distance, volume, and scheduling in the relevant metro area, we can arrange same-day or expedited local deliveries.

What areas are covered under your metro/local delivery service?

We service all major urban and regional centres through our branch network, offering pickups and deliveries within these zones.

HIAB TRANSPORT

What is “Hiab” transport?

Hiab refers to vehicles equipped with hydraulic cranes (truck-mounted crane) used for loading/unloading heavy or awkward freight where forklifts or docks are not available.

When should I request a Hiab service?

Use Hiab when:

There’s no loading dock or forklift at pickup/delivery.
Freight is oversized, heavy, or non-stackable.
You require direct offloading in difficult or constrained locations.
When tailift is not appropriate or cannot be achieved.

What are the limits of Hiab lifting (weight/reach)?

Limits vary by crane mounted model. We’ll assess your load specs, site access, and terrain to confirm whether the crane can serve your needs.

Do I need to prepare the site before the Hiab arrives?

Yes, the site should be clear of obstructions, level, and safe for crane operation. Ground conditions, overhead hazards, and space for stabilisers must be considered. Our team will coordinate with you in advance.

Is there an additional cost for Hiab services?

Yes, the Hiab service is priced separately, reflecting crane use, extra time on site, and operating complexity.

How can I request a Hiab Transport quote?

Requesting a quote is simple, head to www.booths.co.nz/services/hiab-transport/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

CONTAINER TRANSPORT & HANDLING

What container sizes do you handle?

We handle 20ft and 40ft containers, including standard, high cube, reefer, and open top variants.

Do you offer door-to-door container services?

Yes, we provide end-to-end container transport, including pickup, delivery, and handling at both ports and inland locations.

How is reefer cargo managed?

Reefer containers are monitored for temperature compliance throughout transit. We ensure that all temperature-sensitive goods are maintained within required ranges.

Can you assist with customs clearance?

While we do not provide customs brokerage services directly, we can coordinate with your customs broker to ensure smooth clearance and delivery.

How can I request a Container Transport & Handling quote?

Requesting a quote is simple, head to www.booths.co.nz/services/container-transport/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

IMPORT DEVAN & EXPORT UNLOADING

What is devanning?

Devanning is the process of unloading cargo from containers. We offer both import devanning and export unloading services to facilitate the movement of goods.

Where are devanning services available?

Our devanning services are available at multiple locations across New Zealand, including Auckland, Tauranga, Hastings, Palmerston North, Wellington, and Christchurch.

Can you handle hazardous materials during devanning?

Yes, we have trained personnel and the necessary equipment to safely handle hazardous materials during the devanning process.

How are goods inspected during devanning?

All goods are inspected for damage, discrepancies, and compliance with import/export regulations during the devanning process.

How can I request an Import Devan & Export Unloading quote?

Requesting a quote is simple, head to www.booths.co.nz/services/devanning/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

FLAT DECK TRANSPORT

What is flat deck transport?

Flat deck transport involves using flatbed trucks to transport both general goods and loads/freight that may not fit on standard trucks, into standard containers or require special handling.

What types of loads are suitable for flat deck transport?

Suitable loads include appropriate general freight, oversized equipment, construction materials, and other items that do not conform to standard dimensions.

Are there any restrictions on load size or weight?

Yes – all loads must comply with New Zealand’s road transport regulations. Oversized or overweight loads may require permits, pilot vehicles and route planning.

How is load security ensured?

Loads are secured using appropriate tie-downs, chains, and other methods to prevent movement during transit.

How can I request a Flat Deck Transport quote?

Requesting a quote is simple, head to www.booths.co.nz/services/flat-deck-transport/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

SPECIALITY SERVICES

What are specialty services?

Our specialty services cater to unique logistics needs, including:

Hazardous Goods Transport: Safe handling and transportation of dangerous goods.
High Productivity Motor Vehicles (HPMV): Transporting heavy and oversized loads.
Crate Washing: Cleaning and sanitising crates used in the supply chain.
Over-Dimension & Piloting: Managing and transporting over-sized loads with the necessary permits and escorts.

How do I request a specialty service?

Are there additional costs for specialty services?

Yes – specialty services often involve additional costs due to the specialised equipment and permits required. A detailed quote will be provided based on your specific needs.

How can I request a Specialty Services quote?

Requesting a quote is simple, head to www.booths.co.nz/services/specialty-services/ and click the ‘Request a Quote’ button, fill out the form, and our team will be in touch.

FAF

Where can I view the current FAF rates?

The current FAF rate can be found here: www.booths.co.nz/current-faf-rate/. For specific details regarding your FAF rate, please contact our sales support team at quotes@booths.co.nz

Can I sign up to receive FAF email updates?

Yes, head to www.booths.co.nz/current-faf-rate/ to sign up for FAF updates.

VBS

Where can I view the current VBS rates?

The current VBS rate can be found here: www.booths.co.nz/vbs/. For specific details regarding VBS rates, please contact our sales support team at quotes@booths.co.nz

How are VBS rates calculated?

Not all container yards use the same software and some software applications used by ports and depots introduce more administration and friction than others.

To effectively manage these variations, we have elected to reflect the variations in the fees, admin and penalties applied and as such the VBS charges above represent the true cost of these various systems.

Please note, if any ports, depots, rail hubs or similar, introduce new booking systems or make changes to their charges, we reserve the right to alter these when required.

For specific details regarding VBS rates, please contact our sales support team at quotes@booths.co.nz

View current VBS rates here: www.booths.co.nz/vbs/

Can I sign up to receive monthly VBS email updates?

Yes, head to www.booths.co.nz/vbs/ to sign up for monthly VBS updates.

COMPANY

How long has Booth’s Logistics been around?

Our roots date back to the 1980s, when Graham Booth, a potato grower in Manawatu, bought his first truck to move produce to market. Read more about our history and how we’ve grown from small potatoes to nationwide logistics here:

www.booths.co.nz/company/history/

What does Booth’s Logistics do?

We are proud to offer a full-service logistics provider across New Zealand. Our core offerings include:

Transport / linehaul freight
Metro & regional delivery
Hiab (crane-assisted) transport
Container transport & handling
Import devanning & export unloading
Flat deck /oversize transport
Specialised services (hazardous goods, over-dimension loads)
Warehousing, inventory & 3PL (third-party logistics) solutions

Check out our full service offering here: www.booths.co.nz/services/

How many people make up Team Booth’s?

We are proud to have over 800 members of team Booth’s throughout the country.

How large is your fleet and network?

We have a 400 strong fleet of modern trucks across the country. Our network includes more than 20 branches and warehousing facilities across New Zealand, from Whangarei in the north, to Invercargill in the south.

Find a branch near you here: www.booths.co.nz/our-locations/

OWNER DRIVERS

What are the requirements to become an Owner Driver with Booth’s Logistics?

To join our team as an Owner Driver, you’ll need:

A Class 2 licence (minimum 4 years’ experience)
Full insurance, including public liability
A Transport Service Licence (TSL)
A forklift endorsement
A Dangerous Goods endorsement (we can help you obtain this if needed)

Find out more about becoming a Booth’s Logistics Owner Driver here:

www.booths.co.nz/careers/owner-driver/

What are the benefits of being an Owner Driver with Booth’s Logistics?

As an Owner Driver, you’ll have the independence of running your own business with the backing of a trusted national brand. You’ll enjoy flexible scheduling, consistent work, opportunities to grow your business, and the potential for great earnings.

How can I get started as an Owner Driver?

Visit our Owner Driver page to learn more and register your interest. Our team will get in touch to discuss next steps and answer any questions.

www.booths.co.nz/careers/owner-driver/

CAREERS

What positions are currently available at Booth’s Logistics?

Booth’s Logistics regularly updates their job vacancies. For the most current listings, click here: www.booths.co.nz/careers/

How do I apply for a job at Booth’s Logistics?

Applications can be submitted directly through the job listings on our Careers page www.booths.co.nz/careers/. If you have unique skills or experience, we encourage you to reach out, we believe that some of the best roles aren’t filled; they’re made!

What does the Booth’s Graduate Programme involve?

Our Graduate Programme gives recent graduates hands-on experience across key areas of the logistics and supply chain industry. You’ll work alongside experienced professionals, gain practical skills, and make a real contribution to our business from day one.

Find out more here: www.booths.co.nz/careers/graduate-programme/

What is the difference between the Booth’s Gateway and Cadet Programmes?

Gateway Programme – Designed for students, this programme gives you hands-on experience and an introduction to the logistics industry.

Cadet Programme – Aimed at those ready to start or grow their careers, our Cadet Programme lets you rotate through different parts of the business, gaining broad experience and leadership skills along the way.

Find out more here: www.booths.co.nz/careers/gateway-cadet-programme/

TRAINING AND DEVELOPMENT

Does Booth’s Logistics offer training and development opportunities?

Absolutely. We’re committed to helping our people grow. Whether you’re starting out or looking to advance your career, we provide ongoing training, professional development, and support to help you reach your goals.

How can I learn more about training and development at Booth’s?

Head to our Careers page to find out more about our training pathways and development opportunities www.booths.co.nz/careers/

What are the benefits of working at Booth’s Logistics?

Our team enjoys a range of benefits, including:

Ongoing training and professional development.
Opportunities for career growth across our national network.
A supportive, family-friendly culture.
A focus on safety, wellbeing, and work-life balance.
Modern fleet and equipment in great working condition.

SUSTAINABILITY

What does Booth’s Logistics mean by “sustainability”?

Sustainability for us means operating responsibly, balancing the needs of the environment, our people, and our communities. We look at everything under an ESG (Environmental, Social & Governance) framework so we can reduce our environmental footprint, ensure social wellbeing, and maintain strong ethical business practices.

Find out more here: www.booths.co.nz/company/sustainability/

Are you certified in any sustainability or carbon-reduction standard?

Yes. We’re certified under Toitū Carbon Reduce, and we follow the ISO 14064-1 standard to measure and manage our greenhouse gas emissions. Our emissions are independently verified each year.

Find out more here: www.booths.co.nz/company/sustainability/

What steps are you taking to reduce your environmental impact?

We have several active initiatives underway, including:

Trialling electric forklifts at our Palmerston North branch.
Looking into hydrogen or dual-fuel technology for future truck trials.
Using low rolling resistance tyres (Bridgestone Ecopia) across our fleet, which helps reduce fuel use.
Replacing older vehicles with Euro 6 standard Scania trucks. Over 150 are already operating, with more on order.

We are constantly looking for ways to reduce our environmental impact.

Keep up to date with our environmental initiatives here: www.booths.co.nz/company/sustainability/

What is your goal for transitioning to cleaner fuels or technologies?

We are committed to moving toward a lower carbon future. While some technologies (like hydrogen or dual fuel) are still being assessed for viability, we are actively modelling cost and operational impact. Meanwhile, we continue to modernise our fleet (Euro 6 vehicles), trial electric forklifts, and use fuel-saving tyres.

What are your governance practices when it comes to sustainability?

Governance is about doing things properly and being accountable. We have:

External verification of our environmental certification.
A code of ethics (Booth’s 101) guiding how we operate.
Strong cybersecurity, and health, safety & quality systems in place to maintain trust and compliance.

How do you track your progress and update stakeholders?

We issue sustainability updates (for example in August 2024) which report on where we’re at with emissions measurement, fleet upgrades, technology trials, and other initiatives. We use tools like the TMS with carbon reporting, and we publicly share progress.

What does “Toitū Carbon Reduce” certification mean?

Toitū Carbon Reduce is a certification programme that helps organisations measure and reduce their greenhouse gas emissions. It involves measuring emissions (according to ISO 14064-1), setting reduction strategies, and undergoing independent verification. It shows that we are serious about environmental impact.

SPONSORSHIP

What types of sponsorships does Booth’s Logistics support?

At Booth’s Logistics, we take great pride in supporting our local communities. Our sponsorships span various areas, including:

Local sports teams and clubs
National charities and high-performance sports teams
Aspiring individuals and community groups
Industry organisations
Emergency relief efforts

Whether it’s supplying our state-of-the-art BBQ trailer for fundraising events, assisting with uniforms, allocating funds, joining in fundraising activities, providing transport services through our nationwide network, or volunteering, we always strive to find a way to give back.

Find out more here: www.booths.co.nz/company/sponsorship/

How can I apply for sponsorship from Booth’s Logistics?

To apply for sponsorship, please submit your request in writing at least 30 days prior to your event. This allows us sufficient time to review and consider your application during our monthly meetings. Applications are evaluated based on anticipated benefits for all parties, the timing of the event, and alignment with our budget allocations.

Find out more here: www.booths.co.nz/company/sponsorship/

What criteria does Booth’s Logistics use to evaluate sponsorship requests?

We welcome sponsorship requests that meet the following criteria:

Drive brand awareness of Booth’s Logistics and our local branches.
Provide relationship-building opportunities with target markets.
Support organisations, groups, clubs, and individuals within our local districts.

Does Booth’s Logistics sponsor events outside of New Zealand?

Currently, our sponsorship efforts are focused on supporting local communities within New Zealand. We aim to strengthen our presence and relationships within the regions we operate.

How does Booth’s Logistics engage with sponsored events?

Booth’s Logistics actively participates in sponsored events by:

Providing transport services through our nationwide network.
Supplying our state-of-the-art BBQ trailer for fundraising and industry events.
Assisting with uniforms and allocating funds.
Joining in fundraising activities.
Volunteering and offering logistical support.

How can I contact Booth’s Logistics for sponsorship enquiries?

For sponsorship enquiries, please click here

FEEDBACK AND COMPLAINTS

How can I send feedback, complaints, or comments?

We value your feedback. Please send any feedback, complaints, or comments to: customerexperience@booths.co.nz

BRANCH INFORMATION

Where are your branches located?

With over 20+ transport and warehousing branches across the country, from Whangarei to Invercargill, find your nearest location here:

www.booths.co.nz/our-locations/

What hours are your branches open?

View our individual branch open hours and contact details on our locations page here: www.booths.co.nz/our-locations/

B CONNECTED

How do I register for B CONNECTED?

Registering is easy. Simply visit www.booths.co.nz/bconnected/, click ‘Register Now’, and complete the form.

How do I login to B CONNECTED?

To login, simply visit www.booths.co.nz and click on the “Customer Login” link in the top right-hand corner of the page. From there you’ll have the option to select the B CONNECTED portal. Alternatively, you can access it directly at www.portal.booths.co.nz

What can I currently access inside the B CONNECTED portal?

In its current form, the portal allows you to:

Submit and book new freight jobs (including getting estimates/quoting).
Submit enquiries about freight jobs.
Get track & trace visibility of your consignments.
Get details about your freight and transport rates.
Subscribe to SMS or email notifications for tracking/delivery events.
See network status updates (e.g. weather disruptions, ferry delays, etc.).

How do I request a new freight booking?

You can request a new general freight or container freight booking directly in the B CONNECTED portal, or request a quote first. There is a “how to guide” linked from the page for more detail.

Do I need a login to be able to track my consignments?

No. You can use the public track & trace system via www.booths.co.nz, or if you prefer, track consignments inside the B CONNECTED portal.

What do I do if I forget my login details?

Click the “Forgot Password” link on the B CONNECTED login screen to reset your password.

How do my customers track their own consignments?

Your customers can use the public track & trace functionality at www.booths.co.nz (so they don’t have to log in). There is a link on the page for instructions.

Can we get update notifications surrounding the status changes of our freight movements?

Yes. Either through the logged-in portal or via the public track & trace functionality, you can sign up for email or SMS notifications for status changes of selected consignments.

How do I give my team members access to B CONNECTED?

To register to setup user access for your team members, click here

I currently use the ICOS login portal for freight movements, should I be switching over to B CONNECTED?

Yes. Booth’s plans to shut down customer access to the legacy ICOS portal in coming months and move all customers to B CONNECTED. If you have questions about the transition, contact us at customerexperience@booths.co.nz

What about our warehousing services with Booth’s Logistics, where can I access this information?

B CONNECTED is currently for freight movements only. For warehousing clients, continue to use existing logins for 3PL Warehouse Manager and CargoWise.

Can I access my rates and freight lane (laneway) details inside B CONNECTED?

Yes. Once logged in, there is a “Rates” tab in the left navigation menu where you can view your current rate cards. A link is provided for more details on how to use this. Only certain users may be able to see their rate card. Please contact your sales rep if you would like this access – quotes@booths.co.nz

What reporting options are currently available?

The portal supports configurable Excel and PDF report-on-demand. There is also a suite of PowerBI reporting (including DIFOT reporting and a carbon emissions calculator). To enable/embed these, you need to contact your Booth’s Logistics representative.

What are the plans for future functionality to be added to B CONNECTED?

The vision is for B CONNECTED to become the central hub for all logistics activities at Booth’s. While currently focused on freight, more functions will be added over time as per their roadmap.

How do I book a general freight job inside the B CONNECTED portal?

Check out our step by step guides to booking a general freight job within the B CONNECTED portal.

How do I book a container transport job inside the B CONNECTED portal?

Check out our step by step guides to booking a container freight job within the B CONNECTED portal.

How do I track a freight job using the B CONNECTED portal?

Check out our step by step guides to booking a general freight job within the B CONNECTED portal.

How do I update or cancel a general freight or container job?

Check out our step by step guides on cancelling a general freight or container job.

How do I access my rate cards inside the B CONNECTED portal?

Check out our step by step guides to accessing your rate card in the B CONNECTED portal.

How do I add a consignment to my watchlist within the B CONNECTED portal?

Check out our step by step guides to adding a consignment to your watchlist within the B CONNECTED portal.

GENERAL

Who do I contact for support?

Get in touch with our dedicated Customer Service team for all enquires at 0800 BOOTHS or via customerexperience@booths.co.nz

What are your terms and conditions for sending an item?

Check out our terms and conditions page www.booths.co.nz/terms-and-conditions/

What is your cash sales process?

Starts with requesting a quote via our website and will be managed by our sales support team from there. Payment will be required in advance on the services being undertaken.

Do you do Saturday deliveries?

This varies by branch and by arrangement only. Reach out to our customer service team if this is required. Additional charges may apply.

Can I drop consignments into Branch?

Yes, it is important that the freight is in a freight ready state, including being packaged, wrapped and labelled correctly. Contact customer service for this.